If you are having trouble with your computer or Photoshop crashing or with scratch disk errors, here are some things you can do to troubleshoot. Of course, if you do have trouble that interferes with your weekly work, please contact your instructor and make arrangements.
Things to try:
- Remove temporary files on your computer:
- Windows: The folder of temporary files goes by the name ~PST####.tmp on Windows and Temp#### on Mac. The #### here refers to a series of numbers. The temp folder is located in C:/ > Users > “YourUser‘ > AppData > Local > Temp. Delete these files. See also: https://support.microsoft.com/en-us/help/4026616/windows-10-disk-cleanup
- Mac: In the Finder Menu, under GO choose “Go to Folder’ then in the Go To Folder dialog box enter: ~/Library/Caches. Remove these files. See also: http://www.chriswrites.com/cleaning-up-cache-log-files-and-temporary-files-in-os-x/
- Make sure your Photoshop CC is up to date with latest version installed. See: https://helpx.adobe.com/creative-cloud/help/update-app.html
- Close down other programs while you use the software.
- Make space on your computer if you are running low on space (PS requires a lot of RAM to run)
- Try starting Photoshop with settings reset: Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings.
- Once you have Photoshop open, before you open an image, Open PS Preferences and make some changes.
Read this article and adjust your settings in the Preference pane especially. It also offers some other tips but mostly the Preference pane: https://www.beart-presets.com/blog/how-to-speed-up-photoshop – *do not flatten layers during your process as this article mentions – those are needed for this class, otherwise, all tips are good.
- Note: Once you have a file open, decrease the file size but don’t make it too small! No smaller than 1000 x 1000 at 72 dpi for this class, otherwise the quality gets too low.
Try these steps first and if you are still having trouble, there are some options for getting more help – you can make an appointment with me and we can do some deep troubleshooting (I will mostly walk you through the steps above though), you can contact Brant at UAF eCampus (call the front desk, contact info at foot of page here: https://ecampus.uaf.edu), or you can contact or go by OIT (https://www.alaska.edu/oit).